About Us

The Pickerings Group has built a strong reputation over decades for delivering exceptional customer service, representing leading automotive brands, and providing long-term career opportunities within a professional and supportive environment. 

Porsche & Audi Centre Townsville is proud to be a Pickerings Group Dealership, one of North Queensland’s largest and most respected automotive dealer groups.

About the Role

We are seeking someone who thrives in a high-performance environment and understands the expectations of the prestige automotive brands.

As Workshop Controller, you will play a critical leadership role in driving workshop efficiency, productivity, and customer satisfaction while maintaining OEM standards and compliance.

Why Townsville?

Townsville offers the perfect balance of career opportunity and lifestyle.

• Over 300 days of sunshine per year

• Easy access to the Great Barrier Reef

• Short commutes

• Excellent schools and family-friendly communities.

What you will bring:

• Proven experience as a Workshop Controller OR Senior Technician / Team Leader ready to step up

• Strong understanding of workshop KPIs and performance metrics

• Experience within VW, Audi or Porsche highly regarded

• Experience with other prestige or luxury automotive brands will also be strongly considered

• Strong leadership and team development skills

• High-level organisational and time management ability

• Commitment to quality workmanship and customer satisfaction

• Current manual driver’s license.

Key Responsibilities

• Control and prioritise daily workshop workflow to meet productivity and efficiency targets

• Achieve and exceed key industry benchmarks including;

• Labour sales growth

• Technician productivity and efficiency

• WIP control and reduction

• Comeback reduction and quality assurance metrics

• Labour gross profit targets

• Ensure accurate job allocation based on technician skill sets and certification levels

• Monitor and manage workshop loading to optimise capacity and minimise downtime

• Support warranty compliance and manufacturer repair standards

• Oversee repair order quality, documentation accuracy and timely completion

• Lead daily toolbox meetings and performance reviews

• Drive a strong safety-first culture and workshop compliance

• Mentor and develop technicians and apprentices

• Work closely with Service Advisors to ensure seamless customer communication

• Assist with diagnostics and technical support where required (semi-productive).

What We Offer

• A Semi-productive leadership role with long-term career opportunities

• Attractive remuneration package with performance incentives

• Ongoing professional and manufacturer training

• Modern, well-equipped workshop facilities

Stability and career growth within a privately owned automotive group. Are you seeking a premium brand environment — Hit Apply now.