Operations Manager (Retail Facilities Management), Townsville

Permanent Role | $Based on experience + Bonus + Phone Allowance + Potential

Relocation Package

Ready to step up your Facilities career in a role with real impact?
This is a rare opportunity to join a leading private property group, known for its strong team culture, supportive leadership, and proven track record of career development. With a national portfolio of shopping centres and a reputation for operational excellence, this is your chance to make your mark at a key sub-regional asset in Townsville.

As the Operations Manager, you’ll be the go-to expert for all things operations, maintenance, and safety across the Centre. Reporting to the Centre Manager and backed by a national FM team, you’ll enjoy autonomy, access to excellent systems, and strong professional support.

What you’ll be doing:

• Leading day-to-day facilities operations, with a focus on safety, presentation, and performance.

• Preparing and managing operational and capex budgets.

• Developing the Centre’s annual strategic plan in collaboration with the Centre Manager — including lifecycle reporting and capital works recommendations for aging plant and building elements.

• Overseeing the full scope of design, tendering, and contract procedures.

• Managing the Maintenance Manager to:

§  Oversee contractors and suppliers.

§  Coordinate tenancy de-fits and fit-outs.

• Assist with project-managing capital works, minor works, and current initiatives.

• Building strong working relationships with tenants, contractors, and stakeholders.

• Creating and maintaining Centre manuals and risk mitigation tools (fire, flood, cyclone, incident response, etc.).

What we’re looking for:

• Proven facilities management experience within a high-visitation or large-scale asset.

• A proactive, hands-on attitude — you’re a “doer” who thrives in fast-paced environments.

• Strong knowledge of WHS compliance, contractor management, and risk.

• Solid budgeting and cost control experience.

• Excellent stakeholder management and communication skills.

Why join this team?

• Join a collaborative, high-performing national property group.

• Gain autonomy while still being supported by robust FM systems and networks.

• Thrive in a dynamic, high-profile retail environment.

• Competitive salary + performance bonus + phone allowance.

• Relocation support available for the right candidate.

📩 How to apply:
Send a Word version of your resume and a brief cover letter outlining your relevant experience to ************@sptalent.com.au.
📞 For a confidential discussion, call Simon on 0435 950 ***.

All applications and enquiries will be treated with strict confidentiality. Due to a high volume of applications, only successful applicants will be contacted; thank you for your understanding.