You’ll connect Queensland. We’ll connect you to an amazing career.

At Queensland Rail, connection is at the heart of everything we do—and it starts with you. Our Travel network links communities across the state, delivering unforgettable tourism experiences and essential journeys for work, family, and care.

Learn more about Queensland Rail's purpose, people and progress - watch our short video here.

About the Role

Join us as a Customer Service Supervisor Rockhampton - On Train (internally known as Passenger Services Supervisor) based in Rockhampton. You’ll lead onboard teams to ensure world-class service on iconic routes like the Spirit of Queensland and Rockhampton Tilt Train. You can expect up to 4-day trips away and the chance to explore Queensland while you work.

To see a little preview of the trains that you’ll be working on click the links below: 

•    Spirit of Queensland 
•    Rockhampton Tilt Train 

Purpose that Counts. As a Customer Services Supervisor, some of your duties will include:

•    Lead and mentor a team of up to five onboard staff
•    Deliver exceptional customer service and ensure ticket compliance
•    Oversee safety, fatigue management, catering, financial and baggage procedures
•    Manage service disruptions and coordinate train handovers

For full position responsibilities please read this Position Description. 

Benefits that count: 

•    Base annual salary of $83,657 + 12.75% super with potential to earn up to $130,000 per year + 12.75% super (including allowances) 
•    Travel discounts and lifestyle perks through QRI
•    Access to 280+ gyms and pools with Fitness Passport
•    Be part of a team that truly connects communities

To view additional exclusive Queensland Rail benefits please visit Employee Benefits.

Roster / Hours: 

Permanent full-time role with a rotating roster of days, nights / overnights, weekends and public holidays. 

The roster will be provided one week in advance so flexibility is essential. 

We are looking to connect with someone who has:

 
•    Proven customer service and leadership skills
•    Strong communication, time management and problem-solving abilities in a semi-autonomous and fast-paced environment
•    The ability to handle customer or team member conflict in an objective and professional manner 
•    Flexibility for rotating rosters, including nights and weekends

Qualifications:

You must currently hold or be willing to obtain the following certificates prior to employment: 

•    Advanced resuscitation
•    Provide basic emergency life support
•    CPR
•    First aid
•    Food hygiene and 
•    Responsible service of alcohol (RSA) 

Please apply to Passenger Services Supervisor (Relief) (11070) via our website by clicking onto the "Apply" button by 11:59pm (GMT+10:00 Brisbane) Wednesday 18th of March 2026.  

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:

You must apply for vacancies via the internal People Connect solution – Click here for more information

External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.  

Supporting a Diverse Workforce