Practice Manager | Mackay Medical Hub (by Bupa) - Formally known as Eastbrooke Ambrose Family Medical

Full-time permanent position – Monday to Friday 

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human. 

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.  
 
Here, your work has purpose, your voice matters and your future is full of possibility. 

Just imagine the impact you could make. 
 
The purpose of this job is….. 
Play a vital role in the effective running of the practice by providing essential support to the Practice Manager to showcase leadership and operational attributes.  
 

What you’ll need to make it possible 

• Experienced in front desk at a senior level (3+ years’ experience) and/or practice management, ideally with proficiency in Best Practice software 
• Strong communicator and active listener who can build rapport quickly 
• Tech-savvy and adaptable, with the ability to pick up new systems with ease 
• A natural problem-solver who takes initiative and gets things done without being asked 
• Able to multitask and work accurately at pace in a busy clinical environment 
• Confident working independently and managing the practice in the Practice Manager's absence

What you'll be doing:

• Support the Practice Manager with recruitment, rostering, team performance reviews, and financial oversight
• Coach and develop your team to achieve KPI targets and practice goals
• Contribute to continuous improvement initiatives that enhance the patient experience
• Assist in facilitating regular team meetings and maintaining effective communication across the practice
• Manage front desk operations, handling patient interactions and phone calls efficiently in a fast-paced environment
• Step up as Acting Practice Manager in their absence, taking full ownership of rostering, staff performance, financial monitoring, timesheet approvals, and order processing

Why you’ll love it? 

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.
   

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. 

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants. 

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.