Summary

About the work unit / facility

Joyce Palmer Health Service on Palm Island provides essential healthcare services to a unique and culturally rich community. The administrative team plays a vital frontline role, supporting patients, clinicians and visitors while ensuring high-quality, patient-centred service delivery.

About your new employer
Clinical Excellence 

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. 

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

You will probably walk to work on Palm Island, which is a vibrant and expanding community. There isn't much traffic, the beach is nearby, the fishing is excellent, and the rainforest grows on the outskirts of town.

The neighbourhood pharmacy, general shop, butcher, post office, schools, and youth centre are all located on Palm Island. Residents frequently travel to the mainland to enjoy the entertainment and shopping options in neighbouring Townsville.

The locals of Palm Island are incredibly welcoming and appreciative of the public healthcare services provided.

Competitive salary and benefits

• Salary between $40.22 – $46.91 per hour (AO2).
• 4 to 6 weeks p.a. recreational leave with 14-17.5% loading.
• Generous employer contribution to superannuation of 12.75%.

Additional benefits include salary packaging options, generous leave entitlements, and professional development support.

About your opportunity

This role provides essential administrative and reception support across Joyce Palmer Health Service. You will manage phone enquiries, update medical records, assist with patient travel coordination, manage mail processes, and support clinical teams to ensure seamless service delivery for the Palm Island community.

Requirements

• Strong communication and customer service skills with the ability to work respectfully within a culturally diverse community.
• Ability to maintain confidentiality when handling medical and patient information.
• Competence using or willingness to learn key systems including HBCIS, ieMR and PTIMS.
• Ability to manage reception, phone, mail and general administration tasks in a busy environment.
• This is a VPD risk role.
• The appointee must be able to source own accommodation on Palm Island.
• The Administration staff usually provides service from 8:00am to 8:00pm Monday to Sunday.  The successful candidate is required to participate in the roster covering these hours. During Public Health Concerns may be required to work evenings and nights on a rotating basis.

Application details

Enquiries are welcome, for a confidential discussion please contact:

Judith Townsend-Stahre on (07) 4752 5100.

Closing Date: Tuesday, 24 March 2026.

Submit your application via https://apply-springboard.health.qld.gov.au/jobs/QLD-TV677847 include your CV, referee details, and a short response addressing the key responsibilities.