Summary

About your employer

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $3038.50 to $3379.10 p.f. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus great Salary Packaging options to increase take-home pay
• Flexible working arrangements may be available

About your opportunity

• Deliver exceptional person-centred customer service to patients, their families and the public, assisting and directing patients, visitors and colleagues in an effective and courteous manner.
• Build good relationships with patients, their families and work colleagues by using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs with adherence to policy and standards.
• Access and utilise a wide variety of relevant patient and corporate information systems to accurately record all demographic and other mandatory patient information relative to work environment.
• Maintain a high level of proficiency of relevant patient intake, admissions, bookings and discharge models to achieve effective and efficient patient flow by maintaining knowledge of and adhering to standardised health administration processes specific to the clinical working environment of the role.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Karina Muldoon on (07) 4433 3376.

Applications close: Monday, 23 March 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.