About the Group

A part of the Better Medical group, SmartClinics Annandale is an experienced General Practice that prides itself on our quality care and personal approach, with our patients' health and well-being, as our greatest priority.

We are looking for an experienced Practice Manager seeking their next exciting challenge. If you have a can-do attitude and are eager to lead the operations of a dynamic clinic, we want to hear from you!

Our clinic is located at 152 Marabou Drive in Annandale, and is home to 7 professional and experienced GPs, supported by an incredible team of Nurses and Medical Receptionists. You will also have the benefit of working under the Better Medical umbrella of +60 GP practices across Australia.

About the role:

The Practice Manager is the first point of contact for all clinical and non-clinical staff and is responsible for effective and service focused daily operations of the clinics.

Responsibilities include:

• Exemplary leadership of clinic support staff including reception, nursing, and administration

• Supporting and influencing all stakeholders, implementing best practice while bringing others on the journey 

• Coordinating team members across high volume services 

• Acting as the escalation point for complex issues, leading with a can do attitude to deliver a positive outcome

• Managing the clinic operational requirements including financial performance, budgeting, service delivery, resourcing, patient bookings, rostering, accreditation and business development

The Practice Manager will have the benefit of engaging with the wider Better Medical group network of practices, attending key meetings, sharing knowledge, and implementing the business objectives. 

About you:

If you have General Practice management experience and are excited by the opportunity to run a large clinic and make an impact on the community, this is the role for you! You will be a skilled and confident leader, who will lead by example with a positive, can-do attitude, expertly managing competing priorities while fostering a harmonious work environment. Your ability to balance the needs of patients, GPs, and the team will be key to your success.

Your strengths will include multitasking, listening with empathy, and confidently addressing challenges. You deliver on your promises and continuously seek opportunities for improvement, bringing stakeholders along for the journey.

A strong believer in the value of primary care, you will have the expertise to implement process improvements and empower your team through a culture of education, support, teamwork, trust, and respect.

If you're looking to grow in a diverse practice management role with room for career development, this is a fantastic opportunity. Experience in a dynamic and complex General Practice is essential, and familiarity with Best Practice, HotDoc, and PRODA is highly desirable.

Why Better Medical?

• Attractive remuneration package plus a short term incentive based on achievement of KPIs

• Access to our Employee Assistance Program for you and your direct family

• Access to a network of over 60+ Practice Managers through the Better Medical group

• Access to internal Leadership Development Program

• Access to a specialised business advisory functions for extra support

• Our values of support, compassion, integrity, connection and innovation are integral to our way of working

How to apply?

Send your cover letter and your current resume addressing why this is the role for you. Don't delay, applications will be reviewed on arrival.

For further information about this role please contact [email protected].