An AO4 Assessment Officer is required for a 2-month temporary assignment with the possibility for extension.

Your new company 
This state government department plays a vital role in safeguarding Queensland’s building and construction sector. The organisation works to educate, support and protect both industry participants and the broader community. Its regulatory oversight helps strengthen confidence in one of Queensland’s most essential and fastest growing industries.

Your new role 
In this role, you’ll work across a variety of building‑related matters, applying legislation and policy to reach clear, defensible outcomes. You’ll engage directly with homeowners and licensees both in person and over the phone, providing clear and strong guidance and written advice.
Key responsibilities include:

• Analysing and assessing building disputes, licencing applications, insurance claims and compliance matters.
  
• Making fair, evidence‑based decisions that align with legislation, policy and procedural requirements.
  
• Communicating clearly with homeowners, licensees and stakeholders, including preparing accurate written advice.
  
• Providing face‑to‑face customer service to support customers through regulatory and legislative processes.
  
• Educating stakeholders on their rights, responsibilities and emerging industry issues.
  
• Building constructive relationships that promote professionalism, compliance and safe construction practices.

What you'll need to succeed 

• Strong customer service skills with the ability to support a diverse range of stakeholders.
  
• Well‑developed critical thinking and problem‑solving abilities to make sound, evidence‑based decisions.
  
• High attention to detail, ensuring accuracy in analysis, documentation and communication.
  
• Confidence in managing cases or disputes, with the ability to prioritise and progress matters efficiently.
  
• Capacity to work autonomously while contributing positively to team goals.
  
• Clear written and verbal communication skills, with the ability to explain complex information in a practical and approachable way.
  
• A professional, adaptable and solutions‑focused approach when working with customers and industry participants.
  

What you'll get in return 
If you are successful in this role, you will gain a fantastic temporary opportunity with the possibility of extension for a prominent and active Queensland State government department. This is a Monday – Friday position, with a general spread of hours between 8am–4pm, working 36.25 hours per week. You will receive an attractive AO4 pay + Super and collaborate with a dynamic and supportive team. 

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ************@Hays.com.au, or call Kerry Martin now on 07 4417 1***.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.#2986322