An A04 Assessment Officer wanted for a position based in Mackay, QLD.

Your new company 
This role plays a key part in assessing and determining building disputes, home warranty insurance claims, licensing matters and compliance issues, contributing to high‑quality regulatory services that protect the community and reduce risk. The organisation is driven by a vision of a strong, resilient and trusted building and construction industry that supports sustainable social, environmental and economic outcomes across Queensland.

Your new role 
In this role, you will be responsible for:

Accurate analysis and assessment of building disputes, licensing applications, insurance claims (including declines), and compliance matters in line with legislation and policy.

Fair and balanced decision‑making that considers all parties and withstands scrutiny or review.

High‑quality communication, ensuring all customer interactions and case notes meet professional standards.

Effective caseload management to meet required throughput and performance measures. 

Clear regulatory advice provided to consumers, contractors, and industry stakeholders.

Professional representation of the company, including at hearings, tribunal matters, and promotional/education activities.

What you'll need to succeed 
The successful candidate will possess the following:

Understand how your work contributes to the company's goals.

Be proactive, helpful and people‑focused when assisting homeowners and licensees.

Educate customers about their rights, responsibilities and the company's role.

Stay open, resilient, and supportive during organisational change.

What you'll get in return 
You will join a fast-paced team helping deliver high quality service to their customers. You will be on a causal contract through Hays working full time hours Monday to Friday 36.25 hours per week. An attractive rate of $58.02 per hour + Super and Penalties. 

What you need to do now 
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your resume to Lael Allinson. 📞(07) 4960 1***📧*************@hays.com.auIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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