An exciting opportunity for an experienced Senior IT Support Engineer (Level 3) to join a leading, Australian-based IT Managed Services Provider. 
 

About us: 

RMT is a fast-growing MSP with a strong regional presence, known for delivering cutting-edge IT solutions and exceptional client service as one of the few Telstra Platinum partners in Australia. We are looking to add an experienced Senior IT Support Engineer to support our growth, based in any of our three office locations - Thornton NSW, Armidale NSW, or Townsville QLD.
 

We offer:

• Hybrid work conditions 

• An inclusive and supportive workplace environment

• Training support, including immediate base salary increases upon completion of certifications

• Quarterly bonuses, up to 10% of base salary

• Professional Services allowance of $1,500 per year for use on accounting, financial planning, and legal requirements

• Health & wellbeing annual allowance

About the role:

This role is an excellent opportunity for an experienced Level 3 IT Support Engineer to join a growing team, provide technical leadership, and mentor junior team members while working alongside other highly experienced engineers in a collaborative and supportive environment.

Some key responsibilities of the role include:

• Managing, monitoring and maintaining client IT systems

• Identifying, troubleshooting, and correcting network, security, hardware, and software problems 

• Assisting with the implementation and support of information security measures and compliance initiatives

• Providing support, mentorship and training to other support team members

• Administration of O365 and Active Directory

• Administration of large computer networks

• Provisioning, monitoring and maintenance of network security and backup strategies

• Assisting with onboarding and network discovery of new client systems

• Liasing with vendors and other IT personnel to resolve issues

• Identification of improvement opportunities for internal and client systems, and implementation of these solutions

About you:

• 5+ years' experience in an IT Help Desk or Systems Administrator role, preferably within an MSP environment

• Completion of relevant industry certifications (Microsoft, Cisco Meraki, leadership/management, etc), desirable 

• Strong understanding of IT principles across network, server and desktop environments

• Understanding of information security standards (such as Essential Eight and ISO 27001), or experience supporting secure IT environments, desirable

• Excellent knowledge of Microsoft desktop and server operating systems 

• Genuine passion for providing excellence in IT customer support, with a customer driven attitude

• Excellent communication, interpersonal and presentation skills

• Excellent critical thinking, prioritisation and problem-solving skills

• Leadership and mentoring support skills

• Committed to continue upskilling

• Experience in the use of ConnectWise Manage and N-able N-central, desirable

• Australian citizen or permanent resident

If you have any questions about the role before applying, please feel free to email us at **********@rmt.net.au!