Service Leader | Gambling Help Service | Central Coast, Wide Bay or Cairns

•  Employment Term: Maximum Term to 30 September 2026 with the possibility of extension, Full-time (76 hours per fortnight)

• Location: Central Coast, Wide Bay or Cairns. This role will require travel from time to time.

• Remuneration: $55.72 p/h + Super + NFP Salary Packaging (save tax and increase your take home pay)

• Close Date: Applications will be reviewed as they are received and therefore, may result in the role closing early if the right applicant is found.

 Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience, and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Service Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let’s make a meaningful difference, together!

Your part in our UnitingCare team

We are seeking a Service Leader to manage the day-to-day operations of UnitingCare’s Gambling Help Service. The Gambling Help Service provides counselling to individuals, couples and families adversely affected by addiction, specifically gambling.

Key Responsibilities:

• Provide professional leadership to employees with emphasis on delivery of high-quality, best practice service delivery.

• Lead and manage all aspects of the programs to ensure that goals and objectives are met.

• Employ an integration of contemporary theoretical and evidence-based approaches to inform counselling treatment for individuals and/or significant others (including family/friends) who have been adversely affected by gambling.

• Work within a harm minimisation framework to promote great public awareness on social issues associated with problem gambling.

• Assist in the implementation and monitoring of the services budget and Client Information Systems.

• Provide accurate and timely internal and external reports on key indicators

• Provide oversight, contribute and maintain accurate and quality record keeping.

• Coordinate recruitment, training and rostering activities

• Develop resource material for clients, families and communities

• Develop service delivery strategies in consultation with management.

What makes a difference for us?

• A bachelor’s degree or higher in a relevant field (e.g. Social Work, Behavioural Science, Psychology, Counselling, Social Science)

• A minimum of two years’ experience working therapeutically with addiction or suitably demonstrate cross-transferable skills.

• Demonstrated experience in leading a team to achieve service performance outcomes, together with an ability to provide quality supervision and training

• Knowledge of relevant legislation, policy and licensing requirements associated with the service

• Eligibility for registration or membership to ACA, PACFA, AASW or APS.AASW, APS or other recognised body.

• Demonstrated ability to work collaboratively with internal and external stakeholders.

• Current Qld Driver’s License

• Working with Children Check - Blue Card

What makes a difference for you?

• Flexible work arrangements to support work-life balance.

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained   

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme.

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

• Career development opportunities to challenge yourself, grow and make a meaningful difference. 

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

 We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

 Diversity & Inclusion  

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.