Make a real difference in people’s lives! Support adults experiencing mental health challenges to regain independence, strengthen skills, and build hope for their future.

• 12-month fixed-term, part-time role (35 hours per week) and casual opportunities available
• Hourly rate from $38.65- $41.45 per hour + super + salary packaging benefits
• 24/7 rotating roster including nights, weekends and sleepovers
• Mackay location | Adult Step-Up Step-Down residential service

 

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

 

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

 

About the role

We’re looking for compassionate, motivated Community Mental Health Practitioners to join our team in a fixed-term part-time role or as part of our casual pool at the Adult Step-Up Step-Down residential service in Mackay.

In this role, you’ll provide person-centred, recovery-focused support, helping people:

• build daily living and independent living skills
• strengthen family and social connections
• engage with local services and community supports
• build confidence and work towards their recovery goals

You will work across a 24/7 rotating roster, including nights, weekends and sleepovers.

 

About the service

The Adult Step Up Step Down (ASUSD) is a short-term (up to 28 days) 24/7 residential service delivered in partnership with Queensland hospital networks and the local health service. It supports adults with a psychosocial disability to either transition from an acute hospital setting or prevent hospital admissions.

 

Key responsibilities

• Build purposeful relationships with clients using approaches such as motivational interviewing, coaching and trauma-informed practice
• Facilitate group programs that support recovery, skill development and community reintegration
• Support families and carers through information, education and referrals
• Develop strong connections with local services and community supports to assist client recovery.

 

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Experience supporting people with mental health challenges and complex needs
• Knowledge of recovery-oriented and trauma-informed practice
• Current First Aid and CPR certification
• Ability to provide proof of vaccination or willingness to obtain required vaccinations in line with Queensland Health partnership requirements

 

Benefits

• Generous not-for-profit salary packaging - up to $15,899 p.a. to reduce taxable income and cover living expenses.
• Workplace Banking Portal - access to a variety of banking and lifestyle benefits through our CommBank program.
• Employee Assistance Program (EAP) - support for you and your immediate family.
• Fitness Passport - access to a wide range of fitness facilities for you and your family.
• Professional development - ongoing training and career growth opportunities.

 

Interested?

To apply visit Mind Careers - reference number 499250. Online applications must be submitted by 11pm, Friday 20 March 2026. We encourage you to apply as soon as possible, as the advertisement may close early if a suitable candidate is identified.

 

For more information, please contact:

Gayle Clifford, Service Manager - Mackay Step Up Step Down & Crisis Support Space

[email protected]

           

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email [email protected]

 

Position Description

 PD Community Mental Health Practitioner (ASUSD) 20250429.pdf

 

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening.