About the Role

Are you passionate about strengthening families and communities? Mercy Community is seeking a Lead Local Level Alliance (LLA) Facilitator to join our team in Townsville.

In this role, you’ll play a pivotal part in raising awareness of the Family and Child Connect service, building strong partnerships with service providers, and creating meaningful connections that support families when they need it most.

Salary: $100,000 – $105,530 per annum (SCHADS L5) + superannuation + generous salary packaging

What you’ll be doing

As a Lead LLA Facilitator, you’ll be a mentor, connector, and advocate for best practice. Your key responsibilities will include:

• Providing reflective practice support and peer mentoring to LLA Facilitators

• Supporting onboarding, induction and capability-building for new LLA Facilitators

• Developing tools and resources to ensure consistency in documentation, stakeholder engagement, and community practice

• Driving community outreach through events, presentations, and seminars that raise awareness and strengthen connections

What you’ll bring

We’re looking for someone who thrives on collaboration and is committed to making a difference. To be successful, you will have:

• A degree in Social Work, Community Development, Social Science, or a related discipline

• Experience in community development and/or family support, with a sound understanding of the Queensland child protection system

• Knowledge of Aboriginal and Torres Strait Islander cultures and issues, with a commitment to respectful engagement and practice

• Strong ability to support reflective practice and professional development across teams

• Evidence of current vaccination against whooping cough (or willingness to obtain prior to commencement)

Why Mercy Community?

Mercy Community is a Catholic not-for-profit dedicated to supporting families, young people, and the elderly. Everything we do is guided by our values of Compassion, Integrity, Dignity & Empowerment.

When you join our team, you’ll enjoy benefits such as:

• Generous salary packaging – increase your take-home pay with up to $18,550 tax-free per year

• Free Blue Card and NDIS Worker Screening Card (saving up to $156)

• Access to free, confidential counselling services for you and your immediate family

• Free annual flu vaccinations and reimbursement for other vaccinations

• A wide range of learning and development tools, plus access to career pathways across Mercy

At Mercy, we’re committed to supporting our people just as much as the people we serve.

How to Apply

For any queries, please contact [email protected]. Please note we do not accept applications via email.

Mercy Community Services is a Circle Back Initiative Employer – we commit to responding to every applicant.