Why join Medibank?

We’reon a mission to create Australia's healthiest workplace. Here’swhat that means for you:

• Flexibility:
• Work in-store, from home, on-site with partners, and out in the community.
• WorkBetterby Medibank– access virtual GP consultations, psychology support, health coaching and more.
• Subsidisedprivate health insurance + fullysubsidisedHealthy Living Extras.
• Good Health Day– an extra day each year to recharge.
• Holistic wellbeing support including health assessments,pregnancyand parenting support, and 24/7 Employee Health Support Line.

Leave for life’s moments:

• Paid parental leave, volunteer leave, community leave, culturalleaveand more.
• Career pathways, learning programs, and opportunities to innovate within community teams.

Inclusive culture:

• Seven Employee Networkssupportingbelonging and inclusion.

About the role

We have a full-time hybrid opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Mackay QLD store.

Asthe face of Medibank in yourarea,you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels – in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

This role includes a flexible rotating roster working Monday to Friday with some Saturday work. The working hours are between 8am - 8pm with maximum 8-hourshifts (e.g. 9am - 5pm or 12pm - 8pm).

You will be a part of geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we’re looking for

You don't need health insurance experience – we’ll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.

What you’ll get

• Salary: $63,660 + 12% super + performance incentives.
• Purpose-driven work: Help improve health and wellbeing in your community.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.