Australia Post
Retail Customer Service Officer
Australia Post
Retail Customer Service Officer
Call Centre & Customer Service / Customer Service - Customer Facing
Posted 06/03/2026
Closes 20/03/2026
Rockhampton & Capricorn Coast, Rockhampton, Queensland
Full time
Not specified
General information
Description & Requirements
About the opportunity
Role Details
- This position commences on $28.58 / hour for approx. 3 months, increasing to $30.55/ hour + 12% Superannuation.
- Extensive, supportive (paid) training on commencement, Monday - Friday, for 6 weeks
- You will need to be fully available Monday - Friday, between 8.45 am - 5.06 pm and be open to work occasional Saturday mornings, penalty rates apply for Saturday shifts
- As a relief position, you will be rostered at Rockhampton, Yeppoon & Red Hill, please consider this when applying
You'll be
- Performing customer sales and service transactions with customers.
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Assisting customers with mail lodgements and associate costs.
- Building rewarding relationships with customers by understanding their needs.
- Assisting with administrative duties such as stocktaking and record maintenance.
About you
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You’re friendly, enthusiastic and reliable and you love working in a team environment.
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You’re ready to put the customer at the centre of everything you do to help make a difference in the community.
- Have experience in customer service and/or cash handling.
- Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How we'll deliver for you
- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].
See what a day in the life on the Retail Team at Australia Post looks like: