Customer Service & Data Entry Officer

Full-Time | Based in Mount St John Q4818

 

National Glass is one of Australia’s leading suppliers of flat glass products, with a reputation built on quality, reliability, and exceptional service. Our modern site in Mount St John supports a range of processing capabilities, including toughening, laminating, digital printing, advanced edgework, CNC processing, and more.

With over 30 years of experience, we pride ourselves on our strong team culture and commitment to outstanding customer service.

About the Role

We’re looking for a committed and detail-focused person to join our team in a full-time Customer Service & Data Entry role.

In this role, you’ll have the opportunity to work with valued clients and collaborate across departments to help deliver exceptional products and service.

Reporting to the Office Manager, you will play a key role in providing a smooth and professional experience for our customers. You’ll work closely with internal teams to uphold the high standard of service National Glass is known for.

Key responsibilities include:

• Handling incoming customer enquiries via phone and email

• Entering customer orders accurately into our internal systems

• Preparing and sending quotes within required time frames

• Communicating with internal teams to ensure customer expectations are met

• Supporting the sales team to maintain strong client relationships

• Delivering excellent customer service at every step

This role requires strong computer skills, solid knowledge of Microsoft Office, and the ability to learn new software systems.

About You

To succeed in this diverse and challenging role, you’ll need to work confidently without close supervision and take pride in consistently delivering excellent customer service.

You will have strong organisational skills, keen attention to detail, and the ability to stay focused under pressure.

We’re looking for someone who brings the following personal qualities:

• Experience in data entry, administration, or customer service

• Highly organised, with the ability to manage multiple tasks and deadlines

• Accurate and detail-oriented when entering data

• Professional communication skills, both written and verbal

• Self-motivated, with the ability to work independently in a small office environment

• Enthusiastic, with a strong focus on customer satisfaction

Experience with customer service in the glazing industry is preferred, but not a requirement.

If this sounds like you, we’d love to hear from you.

How to Apply

To apply, please submit your resume and a brief cover letter addressed to Caitlin McKinlay.