About us:

The Emergency Department is a dynamic workplace which treats both Adult and Paediatric populations. It is made up of 25 acute patient treatment areas, 3 resuscitation bays, triage, and Queensland Ambulance Service (QAS) assessment areas, and a Fast-Track area which treats less acute presentations. The department sees on average 140 patients per 24-hour period, managing a vast range of clinical presentations, and works with patients from culturally diverse backgrounds.

About the role:

The Emergency Department Administration Officer contributes to patient safety and patient flow by performing a skilled reception and customer service role to patients and visitors attending the Emergency Department.

• Attend to presenting patients, family members, general public, police and ambulance by undertaking standard Emergency Department Administration duties, and/or directing to appropriate treatment or assistance where required.
• Respond to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate and timely transfer of messages and information to support patients and staff.
• Perform an administrative support role to medical and nursing staff within the department by assisting with the preparation and completion of a range of administrative duties.
• Consult with patients, carers and clinical staff to obtain correct details for completion of admissions and record information accurately and efficiently into the hospital information systems.

About you:

• Exercise judgement and initiative to resolve immediate problems in situations where precedents have not been established and procedures have not been defined, ensuring a satisfactory outcome is achieved.
• Proven ability to act as an effective member of a multi-disciplinary team in a highly dynamic environment to deliver high quality services to clients.
• Demonstrated understanding of privacy and confidentiality principles and how these apply to the role of the Emergency Department administration Officer role.
• Well-developed communication skills with the ability to interact professionally and sensitively with all levels of staff, patients and the general public.
• Ability to respond effectively and immediately in emergency situations by following internal procedures and protocols.

What we offer:

Total monthly remuneration value of up to $8,382 p.m. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact [email protected]
2. Quote the Job Ad Reference (JAR) RK6C677757.

Applications close: Sunday, 22 March 2026

#Rockhampton