Branch Administrative Support Officer
Roster: Monday–Friday, 7:30am to 3:30pm

Location: Paget, QLD

We are seeking a reliable and organised Branch Administrative Support Officer to join our team. This role provides day‑to‑day support to branch operations, customers, and internal teams. If you enjoy a busy environment and have strong attention to detail, we’d love to hear from you.

Key Duties & Responsibilities
General Administration & Operational Support

• Manage incoming emails, Salesforce cases, and daily operational requests
• Release and update jobs based on customer or driver instructions
• Maintain accurate job records, including disposal journals and council‑site receipts
• Provide general operational support to the branch
• Process credits and raise branch‑level purchase orders

Payroll Processing

• Review and verify driver timesheets each morning across multiple branches
• Ensure accuracy of hours, allowances, and job details prior to payroll submission

Billing & Job Processing

• Complete daily billing for allocated branches
• Submit completed jobs to CAB for processing
• Prepare daily intercompany run sheets
• Clear sales holds and follow up on outstanding billing requirements

Customer Service & Communication

• Answer incoming calls and manage general enquiries
• Provide professional and friendly customer support
• Redirect sales enquiries to the appropriate sales representative
• Perform reception duties, including greeting visitors and managing deliveries

Skills & Experience

• Proven administrative experience
• Strong customer service skills
• Reliable work ethic and strong attendance
• Self‑motivated with the ability to work independently and within a team
• High attention to detail
• Customer‑focused approach
• Salesforce, JDE, or Kronos experience (desirable but not essential — training provided)

About the company

Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them.   

How to apply 

Click APPLY or for a confidential discussion please contact Beth at *************@catfive.com.au

With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.

• 6 month contract with potential to extend
• Great office hours for work/life balance
• Full CRM training provided