James Cook University (JCU) is currently seeking applications from enthusiastic candidates who can demonstrate the following capabilities:

• A performance-oriented approach with the ability to use initiative, attention to detail, problem solving, analysis and judgement to achieve accurate and appropriate outcomes.
• Experience working in a customer-focused environment that involves managing high volumes of enquiries or transactions.
• Confidence communicating with people in challenging or sensitive situations and working towards positive resolutions.

If these capabilities are your strengths, we have an exciting opportunity for you to join our team as a Student Finance Officer in the Student Services and Support Directorate.

• Full-time, continuing position
• Based at the Townsville Bebegu Yumba campus, Douglas
• HEWL 5: $78,740 - $89,310 per annum plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits

ABOUT THE ROLE

As a Student Finance Officer, you’ll contribute to a positive student experience by supporting the administration and management of student fees and financial processes at the University.

The role involves assisting students to understand their financial obligations, responding to account enquiries, and working with students to manage outstanding balances. This includes having professional and empathetic conversations in situations where students may be experiencing financial difficulty.

You will also contribute to the administration of University coursework scholarships, bursaries, grants and prizes. Working within a compliance framework, you’ll ensure student fee activities are undertaken in accordance with relevant legislation, policy and procedures.

Through clear communication, attention to detail and effective problem solving, you’ll help maintain the accuracy and integrity of student financial records while contributing to a collaborative and high-performing Student Finance and Scholarships team.

QUALIFICATIONS, SKILLS AND EXPERIENCE

You may hold a qualification in business, finance or commerce, or bring an equivalent combination of relevant education, training and/or experience. Experience working in higher education or student administration is desirable but not essential. We welcome applicants with transferable skills gained in environments such as customer service, finance administration, accounts, banking, call centres, collections, complaints handling, or other roles involving complex customer interactions.

You will demonstrate strong communication and interpersonal skills, including the ability to manage sensitive or challenging conversations in a professional and respectful manner. You will also bring well-developed analytical and problem-solving skills, with the ability to interpret and apply policies, procedures, and guidelines.

You bring a high level of attention to detail and accuracy, along with experience using a range of software applications, including the Microsoft Office suite. You are confident managing competing priorities and can work effectively in a high-volume, service-oriented environment.

SHAPE YOUR FUTURE WITH JCU

At JCU we’re not just shaping minds; we’re shaping the future.

As Australia’s only university established to focus on the issues of Northern Australia and the Tropics worldwide, JCU is dedicated to helping the world’s tropical regions to prosper. With our main campuses located in the vibrant and diverse tropics of Northern Queensland, JCU is at the forefront of research and education in some of the world’s most critical areas, including marine biology, environmental science, tropical and rural health, and more.

Find out more about JCU, our Careers and our locations.

WHY JCU?

JCU offers a dynamic and culturally diverse workplace where your ideas are valued, your professional growth is supported, and your work-life balance is respected. Working under the values of Authenticity, Excellence, Integrity, and Respect, we support and empower our people through the provisions of;

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 36.25-hour full-time working week
• 5 weeks of annual recreation leave plus leave loading
• 15 days paid sick/carers leave per year
• Up to 6 months paid parental leave or 12 months at half pay
• A range of flexible working options
• Attractive options for salary packaging
• Staff study assistance and paid study leave
• Ongoing professional development support
• Fitness Passport
• Corporate discount on health insurance
• Free Employee Assistance Program (coaching and counselling)
• Well-equipped modern facilities and contemporary workspaces with access to on-site childcare and medical services at our Townsville and Cairns’ campuses
• Accommodation and Relocation assistance may be negotiated

HOW TO APPLY AND CONTACT DETAILS

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success. 

Applications close on Tuesday 24 March at 11:55 PM AEST.

Please note, as an urgent commencement is required, we are seeking applications from candidates who hold current Australian work rights.

For any enquiries about the role, please contact Renee Simkins – [email protected].

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

WHAT MATTERS TO US AT JCU

• Our People - Our staff, students, and the communities we serve
• Our Education - Knowledge has the power to change lives
• Our Place – the Tropics and beyond
• Our Research – a catalyst for innovation and knowledge generation

James Cook University encourages people from all backgrounds who meet role requirements to apply.  We value and celebrate the diversity of our community and are committed to ensuring our learning and working environment is safe and welcoming.